Privacy Policy
Last updated:
This policy explains what information the Big Rob's Hauling website collects when you request a quote for junk removal in Davenport, FL or nearby, what cookies it sets, and how both are used.
This is generic small-business template text, not legal advice written for Big Rob's Hauling. Have it reviewed before go-live.
What we collect
When you use the quote form we collect your name, phone number, email address, the service you picked and a description of the job. If you arrived by clicking a Google ad, the ad's click ID is sent along with it. If you call or text, your carrier shares your number with us. If you book through our online booking provider, that provider collects what its own form asks for under its own policy.
How we use it
To quote and schedule your job and to follow up about it. We do not sell your information. We do not add you to marketing lists without asking.
Cookies and analytics
We use cookies for one plain reason: to see which ads and which pages bring in quote requests, so the ad money goes where it works. Google Analytics and Google Ads are loaded through Google Tag Manager; Microsoft Clarity shows how people move through the pages (clicks, scrolling, taps) so we can fix what's confusing. None of these cookies holds your name, phone or email.
These are the cookies the site sets today:
Google Analytics and Google Ads
- _ga, _ga_QCPG7VRHVS (up to 400 days). Google Analytics: tells one visit from another so we can count visitors and see which pages they read.
- _gcl_au (90 days). Google Ads: measures whether a visit that started with an ad ends in a quote request.
- _gcl_aw (and GCL_AW_P on google.com) (90 days). Google Ads click ID. Set only when you arrive by clicking a Google ad; it records that click.
Big Rob's Hauling
- brh_clid (90 days). Our own cookie. Holds the same Google Ads click ID so that, if you send a quote request, Rob's copy of it says which ad click it came from. Nothing else is stored in it.
Microsoft Clarity
- _clck, _clsk (1 day to 1 year). Microsoft Clarity: ties the pages of one visit together and recognizes a returning browser.
- CLID, MUID, SM, MR, ANONCHK (on clarity.ms), MUID, MR, SRM_B (on bing.com) (the visit to about 13 months). Microsoft Clarity's own cookies, set on Microsoft's domains when Clarity loads.
Google Ads also keeps a copy of its click ID in your browser's local storage (_gcl_ls), along with a short-lived entry for its call tracking.
If you reach this site from a Google ad, the phone number you see may be a Google forwarding number that rings through to Rob. Google Ads uses it to count calls that came from an ad, and Google sees details of the call such as its time, its length and the caller's area code.
What Google does with this data: Google Privacy Policy and how Google uses information from sites that use its services. To turn off personalized Google ads, use Google's ad settings; to stop Google Analytics in your browser, use the Google Analytics opt-out add-on. For Clarity, see the Microsoft Privacy Statement. You can also block or delete cookies in your browser settings; the site still works without them.
Third parties
GoHighLevel, our customer-relationship (CRM) system, receives the details you send through the quote form (name, phone, email, the page you sent it from and how you found us) so we can follow up. Scheduling and payments may run through Jobber. Review quotes are shown from Google, Facebook and Thumbtack. Each of those services has its own privacy policy.
Your choices
Ask us to delete your contact details at any time by calling (863) 225-2147 or emailing robert@bigrobshauling.com.
See also the terms of service.