These jobs are different and Rob treats them that way. There's usually a family member making the call, a person who's overwhelmed, and a house that got away from someone over years, not weeks. The crew comes in plain trucks, doesn't make a show of it in the driveway, and works room by room without commentary.
The first step is a walkthrough with whoever's in charge. Rob figures out what's likely to be in there, how many loads it is, and whether it's a one-day or two-day job. Then the crew works with a simple system: a keep pile for anything that looks important or personal, and everything else to the trailer. Papers get a second look before they go. Photos, documents and valuables get set aside and shown to you.
Some houses need more than hauling: cleaning, pest control, repairs. Rob's crew does the hauling part and does it well, with respirators and gloves when the house calls for them. He'll tell you honestly if what's left needs a different kind of company, and he's seen enough of these to know who does good work.
Timing is set with the family, not the calendar. Some want it done in one long day so it's over. Some want two shorter days so the person who lives there can rest between. Rob quotes per trailer load either way, and the count doesn't change because the schedule did.